Clear, fair terms that protect both parties while enabling UK iXBRL, UKSEF, and ESG compliance filing.
These Terms & Conditions govern all engagements between Digital Reporting (UK) and our clients for iXBRL, UKSEF, and ESG compliance filing services. They establish the framework for our service relationship, entity-based pricing model, filing guarantees, and delivery commitments throughout your UK digital reporting compliance journey.
By subscribing to our platform, ordering a filing service, or making payment for iXBRL/UKSEF/ESG compliance, you agree to be bound by these terms. We recommend reviewing all terms before onboarding to ensure mutual understanding and regulatory compliance alignment.
We may update these terms periodically to reflect changes in our services, HMRC regulations, or Companies House requirements. We will provide 30 days notice of any material changes via email to active subscribers and website posting. Your continued use of services after the notice period constitutes acceptance of updated terms.
These terms are governed by the laws of the United Kingdom, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration or the courts of the United Kingdom. We aim to resolve all issues amicably through direct communication first.
If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will continue in full force and effect. We will work to replace any invalid provisions with enforceable terms that achieve the same intent.
For questions about these Terms & Conditions or to discuss specific filing requirements, please contact our support team at hello@digitalreporting.co.uk. We respond within 30 minutes during business hours (Mon–Fri, 09:00–17:30). We're committed to clear communication and fair business practices.
Digital Reporting (UK) provides iXBRL tagging and filing, UKSEF compliance reporting, and ESG digital reporting services. This includes: financial statement conversion, HMRC/FRC taxonomy validation, Companies House and HMRC filing submission, HMRC rejection resolution, and 7-year post-filing document retention (UK statutory requirement). All services are delivered according to entity-based fixed pricing with 48-hour standard or 24-hour express turnaround.
Standard iXBRL filing: 48 hours from financial statement submission. Express filing: 24 hours with expedited processing. UKSEF reporting: 5 business days. ESG reporting: 7 business days. Turnaround times begin after you upload complete financial statements in PDF or Excel format and confirm filing requirements. HMRC rejections are resolved and resubmitted at no additional cost.
Digital Reporting (UK) will deliver error-free iXBRL files validated against HMRC/FRC taxonomies, submitted to regulators within agreed turnaround times. Clients must provide complete financial statements (PDF or Excel), Companies House registration number, HMRC Government Gateway credentials (for Corporation Tax), authorized signatory approval, and payment before filing submission. Both parties commit to 30-minute response times during business hours (Mon–Fri, 09:00–17:30).
Changes to financial statements or filing requirements after iXBRL file creation will require reprocessing. Minor amendments (e.g., correcting company details) are free if notified within 2 hours of file delivery. Major changes (e.g., revised financial statements) are charged at 50% of original filing fee. HMRC-requested amendments due to validation errors are resolved at no cost.
We guarantee error-free iXBRL files that pass HMRC/FRC taxonomy validation before submission. All filings are pre-validated with HMRC and Companies House systems. If your filing is rejected due to our tagging error, we correct and resubmit at no cost within 24 hours. If the rejection causes HMRC penalties, we cover late-filing fees up to £500 per filing.
We provide 7-year document retention for all iXBRL files and submission confirmations (UK Companies Act requirement). Ongoing support includes: HMRC/Companies House query resolution, filing history access, duplicate filing retrieval, and regulatory updates. Subscribers get unlimited support queries with 30-minute response during business hours. Pay-per-filing clients get 90-day post-filing support included.
We use entity-based fixed pricing: you pay per company/entity requiring iXBRL filing, regardless of financial statement complexity or page count. Standard iXBRL filing starts at £299 per entity. UKSEF compliance: £499. ESG reporting: £699. Annual subscription (unlimited filings): £999 per entity. Express 24-hour delivery adds £150. No hidden fees, hourly charges, or complexity markups—industry-first transparent pricing.
We accept credit/debit cards (Visa, Mastercard, Amex), direct bank transfer (UK), and Direct Debit for subscriptions. Payment is required before filing submission to HMRC/Companies House. Invoices are issued immediately upon order with 7-day payment terms for established clients. Annual subscriptions can be paid monthly via Direct Debit with no additional fees.
Annual subscriptions (£999 per entity) provide unlimited iXBRL filings for 12 months. Billing starts when you activate your subscription. Auto-renewal 30 days before expiry with email notice. Cancel anytime with 30 days' notice—no cancellation fees. Mid-year cancellations receive pro-rata refunds for unused months. Subscription includes priority support and free express delivery on all filings.
Full refund if you cancel before we begin iXBRL tagging. 50% refund if cancelled after tagging starts but before HMRC/Companies House submission. No refund after successful filing submission. If your filing is rejected due to our error causing HMRC penalties, we refund the filing fee plus cover penalties up to £500. Subscription refunds: pro-rata for unused months if cancelled mid-year.
Payment is required before filing submission. For established clients with invoice terms, overdue payments (7+ days) incur a 2% monthly late fee. We send reminders at 3 days and 1 day before due date. Unpaid invoices suspend filing services until payment is received. We'll never submit your filing without confirmed payment to avoid service interruptions or missed deadlines.
All prices exclude UK VAT (20%). VAT is added to invoices for UK clients unless you provide a valid VAT exemption certificate. Invoices include: itemized service description, entity details, filing date, payment terms, and VAT breakdown. Invoices are emailed immediately upon order and available in your account dashboard for 7 years (HMRC requirement for accounting records).
We protect your financial data with bank-grade security: TLS 1.3 encryption in transit, AES-256 encryption at rest, UK-based data centers (AWS London, Azure UK South/West only), SOC 2 Type II and ISO 27001 certifications. Access restricted to authorized iXBRL specialists with multi-factor authentication and activity logging. All infrastructure complies with HMRC Government Gateway security standards and UK GDPR requirements.
In the unlikely event of a data breach involving financial statements, we notify affected clients within 24 hours and the ICO (Information Commissioner's Office) within 72 hours (UK GDPR requirement). We provide detailed information about the breach, affected data, containment measures, and steps to prevent recurrence. We carry cyber insurance covering client losses up to £2 million per incident.
All financial data is stored exclusively in UK-based data centers (AWS London region, Azure UK South/West). Data never leaves the UK to comply with data sovereignty requirements. Storage facilities have physical security, environmental controls, redundant systems, and 99.99% uptime SLAs. All data is backed up daily with 7-year retention (UK Companies Act requirement for accounting records).
Yes, we maintain SOC 2 Type II certification, ISO 27001 compliance, and undergo regular third-party security assessments. Our security practices are audited annually, and we maintain cyber insurance to provide additional protection for our clients.
All data transmission uses TLS 1.3 encryption (latest standard) with perfect forward secrecy. Financial statements are encrypted from upload through processing to HMRC/Companies House submission. Encryption keys are managed via AWS KMS/Azure Key Vault with hardware security modules (HSMs). API communications use OAuth 2.0 with time-limited JWT tokens and rate limiting.
We implement role-based access controls (RBAC), principle of least privilege, and multi-factor authentication for all system access. Employee access is regularly reviewed and immediately revoked upon role changes. All access is logged and monitored for suspicious activity.
Under UK GDPR and DPA 2018, you have the right to access, correct, delete, port, and restrict processing of your financial data. You can also object to certain processing activities and withdraw consent for marketing. All iXBRL files and submission confirmations remain accessible in your account for 7 years (UK Companies Act requirement). Contact hello@digitalreporting.co.uk to exercise your rights—we respond within 30 minutes during business hours.
You can request a copy of your financial data by emailing hello@digitalreporting.co.uk with subject "Data Subject Access Request". We'll verify your identity using Companies House registration details and provide a comprehensive report within 30 days (UK GDPR standard), including: all iXBRL files, submission confirmations, filing history, and metadata.
Yes, you have the right to request deletion of your personal data ("right to be forgotten"). We'll process deletion requests within 30 days, though some data may be retained for legal compliance. We'll notify you if any data cannot be deleted and explain why.
You can request corrections to your personal data through our customer portal or by contacting our support team. We'll verify and update inaccurate information within 30 days. For some corrections, we may need additional verification to ensure data integrity.
Yes, you have the right to data portability. We provide your data in machine-readable formats (JSON, CSV, XML) so you can transfer it to other services. This includes all personal data you've provided and data generated through your use of our services.
If you're unsatisfied with our data practices, contact hello@digitalreporting.co.uk first—we respond within 30 minutes during business hours (Mon–Fri, 09:00–17:30). If we can't resolve your concern, you have the right to file a complaint with the ICO (Information Commissioner's Office) at ico.org.uk or call 0303 123 1113. The ICO is the UK's independent supervisory authority for data protection.
For service inquiries, filing support, or urgent matters, contact our support team at hello@digitalreporting.co.uk. We respond within 30 minutes during business hours (Mon–Fri, 09:00–17:30). For Data Protection Officer queries, use the same email with subject "DPO Request".
Terms & Conditions updates are posted on our website at digitalreporting.co.uk/terms-and-conditions, with a change log showing all modifications. We email notifications to active subscribers about significant changes 30 days before they take effect. Version history is available for transparency and regulatory compliance.
Our support team is available Monday–Friday, 09:00–17:30 (UK time) for filing queries, technical support, and service consultations. We guarantee 30-minute response times during business hours. Email inquiries sent outside business hours are monitored and responded to by 10:00 the next business day. Express filing orders receive priority 24/7 processing.
Yes, we offer iXBRL compliance training for accountants and finance teams. This includes: HMRC/Companies House filing requirements, iXBRL tagging concepts, financial statement preparation for digital reporting, and regulatory updates. Training can be customized for accountancy practices or corporate finance teams. Subscribers get free access to quarterly compliance webinars and regulatory update sessions.
Report service issues immediately to hello@digitalreporting.co.uk with subject "Urgent: Service Issue" or call our support line during business hours. We treat all reports seriously and investigate within 2 hours. For HMRC rejection notices or filing errors, attach the rejection message—we'll resolve and resubmit within 24 hours at no cost if the error was ours.
Digital Reporting (UK) is registered in England and Wales. Company registration number, VAT number, and ICO registration details are available upon request at hello@digitalreporting.co.uk. We comply with UK Companies Act, HMRC regulations, Companies House requirements, UK GDPR, DPA 2018, and ICO guidelines for financial data processing. Our terms are governed by English law with jurisdiction in England and Wales courts.
Fixed pricing. Expert support. Fast delivery.
We deliver three solutions: iXBRL filing, UKSEF compliance, and ESG reporting. Our team responds to your questions within 30 minutes during business hours (Mon–Fri, 09:00–17:30).
40–60% lower cost. 30-minute support response. 48-hour delivery.
